Sofitel Essaouira Mogador Golf & Spa

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Fair
Traveller Type: Family with Young Children
  : The villa with private swimming pool
  : Breakfast didnt meet 5 stars hotel experience , lack of cleanliness. Slow unprofessional service everywhere within the hotel. Very late check in, we arrived at the hotel around 2pm and checked in 5:30pm .. disappointing due to unavailability of bed sheets that was sent for laundry purposes to the city and wasnt delivered back to the hotel on time according to the manager at the reception desk . Bad quality coffee and service at Le Tiki So Bar private lunch experience at our villa a big failure. Unfortunately, the staff were unhelpful including the chef who refused to prepare our choice of meals from the offered menu , and worst they want us to go for the experience at the hotel restaurant instead, ridiculous! No facilities , except the golf experience which Im not interested in . Big swimming pool was closed for some reason. Housekeeping staff will never come to clean your villa , change towels or even provide you water .. you have to call!!! Worst experience Ive ever had. Reception desk was insane , the moment I stepped in I see employees shouting at each other , then unsatisfied guests complaining .. big mess !! Pricy for no reason.

Good
Traveller Type: Traveling as Couple
  : The room and pool area were 5 star quality, alongside the breakfast. Check in process was smooth and allowed us to check in early.
  : It isnt up to the Sofitel chain standards from a visual perspective. Having stayed in many other Sofitels, this one in in serious need of an upgrade to the paintwork in and outside the hotel. The interiors were worn down a lot which isnt what you experience in the Sofitel chain. That being said, the stay itself was a nice experience but just needs a facelift to meet the 5 star level it should be. We had a rental car which meant the location being remote was fine so would recommend not relying on taxis.

Disappointing
Traveller Type: Business Traveler
  : Beautiful location original setting is nice rooms would be great if not so in need of repairs
  : just a really run down hotel , old and needs a refurbishing everything is old, from the bathrobe to the paint in the corridors the killing of a sheep in the breakfast area at breakfast without being warned - this is an international hotel

Poor
Traveller Type: Traveling as Couple